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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Derek Smith

September 17, 2024

5  out of  5
rating by Derek Smith
"They were very helpful and they were able to cut my Bill in half blessed to have them"
We responded:
"Derek, thank you for the kind words. I am so glad Brett was able to help you so well!! I look forward to meeting with you next week in person! Lyle"
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Joey Romano

August 26, 2024

5  out of  5
rating by Joey Romano
"I have contacted Elaina from Lyle Pitner’s office multiple times over the past couple weeks regarding my claim on my car and she has been nothing but exceptional. She is very knowledgeable and committed to helping throughout the entire process. Kudos!"
We responded:
"Thank you so much for the kind words Joey! Elaina works very hard to ensure the claim experience is as smooth as possible for our customers! We appreciate you and are so happy you are part of our family! Lyle "
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tom menchey

July 24, 2024

5  out of  5
rating by tom menchey
"Working with Brett on changing insurance companies to State Farm was soooo easy and stress free, and I saved money! I highly recommend the Lyle Pitner agency in New Oxford."
We responded:
"Thank you Tom for sharing your experience with Brett and my agency. We do strive incredibly hard to make the insurance process as painless and possible for all! Thanks again, and welcome to our family! Lyle"
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Matthew Hayes

July 24, 2024

5  out of  5
rating by Matthew Hayes
"Eliana with Lyle Pitners State Farm is awesome to work with. I had an issue with DMV thinking I had no insurance when I tried to get my license in PA. When I transferred my policy from Virginia to PA , the DMV in Virginia thought I had canceled my policy and had no insurance on my vehicles when all I did was a state transfer. Long story short took about a month of back and forth with DMV to take the $1200 uninsured moters fee off my license so I could get my PA license. With Elaine's help I was able to get the information needed to prove to DMV in VA. I had insurance. DMV tryed to deny my POI letter from PA about 4 times because of certain things needed on the POI letter but finally Elaina was able to get everything required for VA. to finally get the hold of my license. Thank you again Elaina."
We responded:
"Thank you Matthew for the kind words and sharing your experience. Elaina works so hard to keep everyone informed and does not give up until she gets the answers needed. We so appreciate you and are glad your are part of our family! Lyle "
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Gerry Stoltzfoos

June 30, 2024

5  out of  5
rating by Gerry Stoltzfoos
"Great service, friendly people, very helpful"
We responded:
"Gerry, Thank you so much for the kind words! We are so fortunate to have you as part of our family! Thanks again, Lyle "
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James Sunbury

May 10, 2024

5  out of  5
rating by James Sunbury
"We had hail and wind damage at our house. I called my state Farm Agent Lyle Pitner and they took care of getting me started with the process. They where so polite and helpful. Then the adjuster came out Steve Cook again he was very polite and explained ever thing to us and took time to answer all of your questions. After that I got text and phone calls to insure us that the process was moving along and ask if we had any other questions. 3 days later we got the estimates and explanation on all of the work that was covered and how the process would go from there. I had a question so I went to Lyle Pothers office in New Oxford, PA and he took the time to go over every thing that I did not understand. This has been great, and they made it easy on us. I just want to thank them for all they have done to make this unfortunate situation easy on our family. Jim and Karen Sunbury."
We responded:
"Thanks so much for sharing your experience James! Claims can be so frustrating indeed and I am so glad my team (especially Elaina) was able to alleviate some of that stress for you. We really appreciate you and are so happy you are part of our family! Lyle "
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Derek Marion

May 2, 2024

5  out of  5
rating by Derek Marion
"Lyle is an agent BUT he makes you feel like a FRIEND FIRST. He helped me save an additional $406 a year on my current policy and even assisted me with a lower rate than most on my new vehicle. Don't get me started on their awesome homeowners insurance !"
We responded:
"Thanks so much for such kind words Derek! We are so appreciative to have you part of our family! Thanks for the great review! Lyle"
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Barbie Marks

March 19, 2024

5  out of  5
rating by Barbie Marks
"I really appreciate everyone at my local State Farm office. They have been wonderful to my family, through different stages in our lives, and through both happy and stressful times. They truly care, and have gone beyond good customer service. Their willingness to discuss options, questions or concerns while finding us the best rates possible is appreciated. Elaina, Lyle and Bret are the best. I would give them 10 stars if I could."
We responded:
"Barbie, thank you so much for kind praise! We are absolutely honored to protect you and be there for you whenever and whatever you need! We are so happy you are part of our family! Thanks again, Lyle"
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Traci Dixon

March 15, 2024

5  out of  5
rating by Traci Dixon
"On the day after Christmas last year, someone decided they wanted to crash his truck into our living room. That day and the days after that sent me and my husband's life into a whirlwind. From the beginning of that, Lyle Pitner's office was very helpful to guide me through what needed to be done. Whenever I needed help, or guidance Elaina Lebeda did not hesitate to come to my rescue and put me at ease. She was a Godsend in helping me with the processors. She even went above and beyond by texting me to see how things were going and if we were ok. She is such a great asset to Lyle Pitner's office and I am so glad that I have such a caring person on my side! Thank you Elaina! Traci Dixon"
We responded:
"Traci, Thank you so much for sharing your experience during a difficult time. I couldn’t agree with you more, Elaina really does go out of her way to take care of all of our customers, especially during the claim process. We appreciate you and are so glad you are part of our family. Thanks again, Lyle"
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Angelica P

March 7, 2024

5  out of  5
rating by Angelica P
"The agents in Lyle's office really do go above and beyond there duty! I was in need of a rental car as mine has to go into the body shop (🦌magnet) and ofcourse the rental agency closest to me (within walking distance) messed up my reservation! A rental agency in the next closest town did have a vehicle and ofcourse I have no ride to get it and since I'm just outside of their radious they won't pick me up seriously! So an agent at the Lyle's office offered to drive me there to get it, thank goodness for her or would have had no transportation to get to work! I can't say enough good things about them, if you're in need of a new insurance agency this is it!"
We responded:
"Thank you so much for sharing your experience Angie! I am so glad that Elaina was able to get you taken care of. We take taking care of our customers as serious as our family. We are so glad you are part of our family! Thanks again, Lyle"
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Karissa Marshall

February 12, 2024

5  out of  5
rating by Karissa Marshall
"My husband and I have been dealing with the state farm claims department since August when we had damage to our roof. We were getting no where and given the ring around. We called Lyle and explained our frustrations and he stepped in and expedited the whole process and got us a new roof. So very grateful to have him as our state farm agent."
We responded:
"Thank you for sharing your experience Karissa. Sometimes these claims can be very complicated and just need a local agent stepping in to assist where we can. We appreciate you so much! Lyle "
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Josh Parks

January 17, 2024

5  out of  5
rating by Josh Parks
"After my insurance company sent me a letter about dropping me i got referred to state farm lyle pitner’s office. I got help from elania and it was great all my questions got answered if she didnt know she found out for me. Got me as close to my old policy payment as she could and i couldnt be happier that i chose them for my car and bike. Thank you guys you all were awesome to talk to and do Business with."
We responded:
"Thanks Josh for such kind words and sharing your experience! I am so glad Elaina was not only able to give you a great value, but also amazing service! We appreciate you and are so happy you are part of our family! Lyle "
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Eva Boyer

December 18, 2023

5  out of  5
rating by Eva Boyer
"They are always friendly and very helpful"
We responded:
"Thank you so much Eva! We are so fortunate to have you part of our family! Lyle"
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Elaina Kolentus

December 7, 2023

5  out of  5
rating by Elaina Kolentus
"I highly recommend Lyle Pitner’s office. Thanks for protecting me and my family 🫶🏼"
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Abby Jean Graybill

November 20, 2023

5  out of  5
rating by Abby Jean Graybill
"Mike was super helpful with getting my auto plan switched and adding home insurance too. He answered any questions and had amazing follow up!"
We responded:
"Abby, Thank you so much for sharing your experience with Mike and d my agency! It is certainly our honor to protect you and your needs. Welcome to our family. Lyle"
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chris wicker

November 17, 2023

5  out of  5
rating by chris wicker
"I'd like to thank the professionals who work with Lyle Pitner State Farm Agency in New Oxford. Everyone was super friendly and helpful in getting me situated with my new policy for home and auto! Elaine welcomed me in, and kept me comfortable until I got down to business with Brett. It didn't take long to feel at home and at ease with the decision I made to come over to State Farm! I was even congratulated by Pike at the end of our meeting! Happy Thanksgiving to you all, and thanks again for everything!! I look forward to doing more business with you in the very near future!!"
We responded:
"Thank you Chris for such kind words and sharing your experience! We are so fortunate that you are joining our family! Pike says “woof” as well! Thanks again, Lyle "
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christopher miner

October 24, 2023

5  out of  5
rating by christopher miner
"Mike at State Farm, 11 Lincoln Way New Oxford Pa. Saved me over $400 dollars a year."
We responded:
"Thank you Chris for sharing your experience with our agency and Mike! Welcome to our family and welcome to Lake Meade! Thanks, Lyle"
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Tyler Trostle

October 19, 2023

5  out of  5
rating by Tyler Trostle
"Michael over at Lyle Pitner State Farm worked through bundling my home and auto insurance. I appreciate Michael being patiencent with me and quickly responding back when I had questions. I'll be able to end up saving something around $1,500 a year with state farm. Give this man a raise! Highly recommend!"
We responded:
"Thank you Tyler for such a great review and sharing your experience with Mike! We are so happy you have joined our family! Thanks, Lyle"
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Exploding Bullets

October 6, 2023

5  out of  5
rating by Exploding Bullets
"There great the only insurance I will ever have"
We responded:
"Thanks for the great review. We love protecting our customers and are so happy you are part of our family! Lyle"
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Joshua McMaster

October 4, 2023

5  out of  5
rating by Joshua McMaster
"Mike helped me get an amazing rate. He was knowledgeable, helpful, and polite. I got a quote in 20 minutes and it was 37% cheaper than my last policy, for even better coverage!"
We responded:
"Thanks Joshua for the kind words and review! I am so glad Mike was able to get you a great rate! We appreciate you and are so glad you are part of our family! Lyle"
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Alyshia Morrison

September 1, 2023

5  out of  5
rating by Alyshia Morrison
"Very friendly and helpful staff. Bonus was saving on our policies and getting more coverage!"
We responded:
"Alyshia, thank you so much for the kinds words! We love protecting new customers and saving them money!! We appreciate you and are so happy you are part of our family! Thanks! Lyle "
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terri Redmond

August 21, 2023

5  out of  5
rating by terri Redmond
"Thank you Elania with State Farm for your prompt response and service."
We responded:
"Thank you Terri for the feedback on Elaina! She works so hard to keep our customers informed and their needs taken care of! We appreciate you and are so happy you are part of our family! Lyle"
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Chelsea Small

August 17, 2023

5  out of  5
rating by Chelsea Small
"I have had Insurance with Lyle and his team for years. Very friendly and great to work with. They respond very quickly when you need something taken care of and just a phone call away. Always a pleasure!"
We responded:
"Thank you Chelsea for such kind words! It had been our honor and pleasure keeping you protected these past several years. Thanks so much! Lyle"
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Gina

August 10, 2023

5  out of  5
rating by Gina
"On vacation in Tennessee and Lyle helped me get a replacement windshield before I drive back home. Amazing service"
We responded:
"Thank you Gina for sharing your experience with my agency. I’m so glad it worked out and we got you back on the road safely! I hope your vacation was amazing! Thanks Lyle"
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Natasha Swiger

August 9, 2023

5  out of  5
rating by Natasha Swiger
"Lyle's commitment to educating the community on safe driving habits brought him to our local library where he gave a wonderful presentation for Teens, titled Impact Teen Driving. The presentation was interactive as well as informative and will definitely leave a lasting impression on the attendees. Lyle was wonderful to work with!"
We responded:
"Thank you Natasha for such kind words! I love protecting our community and especially our teen drivers! Thank you for hosting me! Lyle"