State Farm® Insurance Agent Lyle Pitner

"If I could give Lyle and his staff more than five stars, I would. They have gone above and beyond to help my family and to keep our insurance rates affordable, while keeping our policy’s within our budgets and needs. The entire staff are very kind and caring. Approximately one year ago, our daughter was stranded after work with a flat tire, the tow truck was stuck in a car accident traffic. Lyle himself came to her rescue with a hand pump in tow. He filled her tire and also called the tire business and asked them to stay open for her, as she was headed their way. She came home with a patched tire that same night. When our son was in the military, he was home on leave and had to head back to base the next day. His truck broke down, Lyle had a tow truck in front of our house within the hour and had it heading to the garage for repair so he could get back to base the next day. There’s so much more I could add, but this would turn into a novel. This is a wonderful business, one that I encourage everyone to look into for their own insurance needs, you won’t be disappointed. Lyle and his staff are kindhearted, caring and are always just a call/text away when their customers need them…during business hours and beyond."

"My tire had gone flat, and Lyle was diligent and kept asking me for updates, and as to whether or not I was okay. I had requested a tow truck, and the tow truck was not able to get to me due to a car accident. Lyle had personally driven out to my car, pumped up the tire, and called a tire place to ask them to stay open to patch my tire, all after his working hours. He goes absolutely above and beyond, and he is very appreciated. I recommend him to everyone, he is truly amazing at his job and it is obvious he genuinely cares about each of his clients."

"Absolutely the Best Insurance Team in PA & MD– 5 Stars! I can’t say enough about Lyle Pitner and his incredible team at State Farm. They have gone above and beyond for me, especially in resolving an ongoing motor vehicle accident issue that seemed never-ending. Unlike other agencies that might leave you to figure things out on your own, Lyle and his team were there every step of the way—answering questions, making calls, and ensuring I was taken care of. Their dedication, professionalism, and commitment to their clients are truly unmatched. Insurance can be stressful, but with Lyle Pitner’s team, I know I’m in the best hands. They are knowledgeable, responsive, and always willing to go the extra mile. Whether it’s navigating claims, finding the best coverage, or just offering peace of mind, they consistently exceed expectations. If you’re looking for an insurance agent who genuinely cares and will fight for you, look no further. Lyle Pitner and his team are, without a doubt, the best in New Oxford- PA and Maryland. I would not hesitate to recommend them to anyone who wants top-tier service and real support when it matters most!"

"I have an issue under my mobile home that I have reported in December and as of today 2/10/25 I have not heard a decision about repairs being covered. I sent in 2 estimates and invited the insurance adjuster to come view the damage. Nothing has been done."

"I had a really good experience smooth process lol was very attentive to my needs and even though it was a business transaction just seemed like two friends sitting at the table having a conversation. Thank you for all that you do."

"The office personnel are outstanding when it comes to service and customer satisfaction. They are polite, and always willing to help. I definitely recommend this office for your insurance needs."

"I was very happy that Lyle Pitner helped me setup my Drive Safe & Save app. He and his staff are always friendly & helpful when you call with a question or problem. Thank you to my State Farm agent! -Connie Stup"

"Great agent! Have had a great experience with Lyle and his staff over the past few years!"

"I have both my small business insurance and renters insurance with this agency, and I couldn’t be happier with the experience! Lyle went above and beyond to ensure I understood exactly what my policies cover, taking the time to explain everything in detail—even the parts I found confusing. His professionalism, patience, and knowledge gave me complete confidence that my business and personal belongings are fully protected. Highly recommend for anyone looking for an agent who truly cares about their clients!"

"I'm SO grateful for my State Farm Family in New Oxford! There hasn't been a time I've called that I wasn't treated as their top priority. Elaina almost always answers and is very knowledgeable. If she doesn't have the answer, she'll find one and get back to me within minutes! I know I'm valued and appreciated no matter which agent takes my call. I've been going to Lyle Pitner's office for about 7 years. I wouldn't go anywhere else! One very happy customer!! Keep up the great work!"

"very professional and just had a claim get handled in a very fast and timely matter all on my phone i filed and communicated thru texts on my phone very easy process would recommend this office 10 stars"

"I highly recommend Lyle he was very professional and courteous and I felt very comfortable sitting down and talking with him. He is very knowledgeable and took the time to go over my policy and explain things to me. I am very happy with my decision to join State Farm he made the transition to change insurance agencies smoothly and seamless. I will recommend him to family and friends for sure."

"Lyle was great and helped me through every step of the way. The gave me a great rate and a good starting point to get back on track. Highly recommended giving him a call and see what him and his office staff can do for you."

"Lyle is fabulous to work with! He was always available to answer any questions I had about my homeowners policy, and made the closing process a breeze! I can not recommend him enough for your insurance needs!"

"They were very helpful and they were able to cut my Bill in half blessed to have them"

"I have contacted Elaina from Lyle Pitner’s office multiple times over the past couple weeks regarding my claim on my car and she has been nothing but exceptional. She is very knowledgeable and committed to helping throughout the entire process. Kudos!"

"Working with Brett on changing insurance companies to State Farm was soooo easy and stress free, and I saved money! I highly recommend the Lyle Pitner agency in New Oxford."

"Eliana with Lyle Pitners State Farm is awesome to work with. I had an issue with DMV thinking I had no insurance when I tried to get my license in PA. When I transferred my policy from Virginia to PA , the DMV in Virginia thought I had canceled my policy and had no insurance on my vehicles when all I did was a state transfer. Long story short took about a month of back and forth with DMV to take the $1200 uninsured moters fee off my license so I could get my PA license. With Elaine's help I was able to get the information needed to prove to DMV in VA. I had insurance. DMV tryed to deny my POI letter from PA about 4 times because of certain things needed on the POI letter but finally Elaina was able to get everything required for VA. to finally get the hold of my license. Thank you again Elaina."

"Great service, friendly people, very helpful"

"We had hail and wind damage at our house. I called my state Farm Agent Lyle Pitner and they took care of getting me started with the process. They where so polite and helpful. Then the adjuster came out Steve Cook again he was very polite and explained ever thing to us and took time to answer all of your questions. After that I got text and phone calls to insure us that the process was moving along and ask if we had any other questions. 3 days later we got the estimates and explanation on all of the work that was covered and how the process would go from there. I had a question so I went to Lyle Pothers office in New Oxford, PA and he took the time to go over every thing that I did not understand. This has been great, and they made it easy on us. I just want to thank them for all they have done to make this unfortunate situation easy on our family. Jim and Karen Sunbury."

"Lyle is an agent BUT he makes you feel like a FRIEND FIRST. He helped me save an additional $406 a year on my current policy and even assisted me with a lower rate than most on my new vehicle. Don't get me started on their awesome homeowners insurance !"

"I really appreciate everyone at my local State Farm office. They have been wonderful to my family, through different stages in our lives, and through both happy and stressful times. They truly care, and have gone beyond good customer service. Their willingness to discuss options, questions or concerns while finding us the best rates possible is appreciated. Elaina, Lyle and Bret are the best. I would give them 10 stars if I could."

"On the day after Christmas last year, someone decided they wanted to crash his truck into our living room. That day and the days after that sent me and my husband's life into a whirlwind. From the beginning of that, Lyle Pitner's office was very helpful to guide me through what needed to be done. Whenever I needed help, or guidance Elaina Lebeda did not hesitate to come to my rescue and put me at ease. She was a Godsend in helping me with the processors. She even went above and beyond by texting me to see how things were going and if we were ok. She is such a great asset to Lyle Pitner's office and I am so glad that I have such a caring person on my side! Thank you Elaina! Traci Dixon"

"The agents in Lyle's office really do go above and beyond there duty! I was in need of a rental car as mine has to go into the body shop (🦌magnet) and ofcourse the rental agency closest to me (within walking distance) messed up my reservation! A rental agency in the next closest town did have a vehicle and ofcourse I have no ride to get it and since I'm just outside of their radious they won't pick me up seriously! So an agent at the Lyle's office offered to drive me there to get it, thank goodness for her or would have had no transportation to get to work! I can't say enough good things about them, if you're in need of a new insurance agency this is it!"

"My husband and I have been dealing with the state farm claims department since August when we had damage to our roof. We were getting no where and given the ring around. We called Lyle and explained our frustrations and he stepped in and expedited the whole process and got us a new roof. So very grateful to have him as our state farm agent."